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I have forgotten my security questions. How can I reset them?

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If you have forgotten your security questions, please contact our technical support department to reset them for you.

Reseller clients with access to WHM can reset the security questions of a cPanel account by following these steps:

  1. Login to WHM using your reseller account
  2. Go to Account Information » List Accounts
  3. Login to the concerned account's cPanel by clicking on the cPanel icon
  4. Go to Security (group) » Security Policy
  5. Click on the button "Reset Security Questions and Answers"

Please note that at the time of this writing, the above steps only work if the cPanel account is using the default cPanel skins (Paper Lantern and X3). If using RVSkin, you may need to temporary switch to the Paper Lantern or X3 skin, which has "Security Policy" in its menu.


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