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Whois Registrant Contact Verification

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As per the Whois Data Accuracy Specification introduced by Internet Corporation For Assigned Names and Numbers [ICANN] and effective from 1 January, 2014, every Registrar is required to verify the email address of the Registrant contact for each gTLD domain name, within 15 days of:
  • a domain name being registered with unverified Registrant Contact email address,
  • a domain name being transferred in from another Registrar,
  • the Registrant Contact being replaced by a Contact with an unverified email address,
  • the email address of the Registrant Contact being modified to an unverified email address,OR
  • an unverified email address being associated with a domain name, after the domain name is moved to another Account.

Accordingly, an email would be sent from the system to the Registrant Contact email address for verification, upon one of the above actions being performed.

  • This verification is for the Domain Registry and unrelated to the email verification for the MaxterHost Client Area, as the client area contact can differ from the domain registrant contact.
  • The verification is not required for ccTLDs and only applies to gTLDs and nTLDs, as they are governed by ICANN.
  • Make sure to check your Spam / Junk folders and assure that the verification email doesn't get blocked or filtered out.

If the Registrant Contact does not complete the verification process within 15 days, the domain name would be deactivated. It would then resolve to a page indicating the reason for the deactivation, along with instructions to activate the domain name. The domain name would be activated, once the verification has been completed.

During this 15 days duration as well as upon deactivation, it would be possible from within the Domain Control Panel to:

  • update the Registrant Contact Details,AND / OR
  • re-send the verification email, in case the Registrant Contact has not received it.

We can also re-send the verification email on request. Please open a ticket at our Domain and SSL Certificate Support department for this or in case of any questions.

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